What is your Returns Policy?

We’re happy to accept returns free of charge from the UK and ROI, customers returning orders from outside of the UK and ROI will be liable for the cost of return. Please find our returns policy for stores purchases further down the page.

As of 18th April 2023, we have updated our returns policy. If you return an item outside of our 30-day returns period, we will issue a refund in the form of an eGift Card, which will be sent to the email address used on the order (UK and Ireland only). 

For all online returns please make sure that you do the following:

• Send them to us exactly as you received them in a new and unused condition within 30 days of receipt (14 days for outlet or sale pieces). If the product seal is broken (where applicable), or labels removed we will not be able to refund you.
• If returning more than one order, please register each order individual and post back each order individually with the applicable returns label for each order attached to the relevant parcel.
• For hygiene reasons we are unable to refund pierced goods (earrings), face masks, knickers, hosiery, confectionary or cosmetics.
• Please note this does not affect your statutory rights in respect of damaged or defective products.
• Gift Cards and eGift Cards are non refundable.
• The cost for gift wrapping is non-refundable - if you return any gift-wrapping material with your order this cost will not be refunded.

Orders made with PayPal, Clear Pay and Klarna must be returned to our warehouse and can not be returned in store.